Our Commitment
Coupang is committed to making life better for our Customers by creating a world where our Customers ask,
“How did I ever live without Coupang?”
The way we work and conduct our business is central to our mission. Coupang is committed to conducting business in an ethical, transparent, and professional manner, and in compliance with laws, regulations, and our policies. This commitment applies to our relationships with each other and with our Customers, suppliers, and other third parties.
Our Code of Business Conduct and Ethics sets out guiding principles and minimum standards that apply to everyone at Coupang; our directors and officers, and all employees at every level of our organization. Complying with the law and the laid down principles and standards is not only a legal requirement; it is an ethical obligation for everyone at Coupang.
Reporting an Ethics Concern
We encourage you to speak up and report any ethics concerns.
An ethics concern is one that involves alleged conduct or business practices that are inconsistent with the law, our Code of Business Conduct and Ethics or our policies. If you are aware of or become aware of a potential ethics concern, you are encouraged to report it so that your ethics concern can be reviewed and handled appropriately.
Discuss your ethics concern with your manager, anyone in their management chain, or the Coupang’s Ethics & Compliance
(at compliance@coupang.com) or the Investigations departments using the speakup channels listed on this page.
(at compliance@coupang.com) or the Investigations departments using the speakup channels listed on this page.
Select the Make a Report link at the top of this web page.
You can also report your ethics concern using Coupang dedicated call numbers available for each country.
Send an email to the entity-specific email channels listed below.
- Coupang Corp., Coupang Inc., Coupang Eats Services and all other affiliates not covered below: ethics@coupang.com
- Coupang Fulfillment Services (CFS): ethics@coupangfs.com
- Coupang Logistics Services (CLS): ethics@coupangls.com
- Coupang Pay: ethics@coupangpay.com
- Borderless Film: ethics@borderlessfilm.com
- Coupang Financial: ethics@coupangfinancial.com
- CP Entertainment: ethics@cpent.com
- Coupang Private Label Brands (CPLB): ethics@coupangpl.com
- Ddnayo: ethics@ddnayo.com
If you have reported your ethics concern to the Coupang Ethics Hotline or through the “Make a Report” web intake form, details about your ethics concern will be documented and sent to the Coupang’s Investigations department. After reporting through web intake form or phoneline, you will receive a Report Key and be asked to create a password. You can follow up on a previously submitted report using report key and password. If you report your concern via an email to an entity specific email address, Coupang’s Investigations department will receive the email directly. You may send a follow-up email to add further details to, or check status of a concern previously reported via email.
Important Information About Reporting an Ethics Concern
Speak up reports can be made anonymously.
Confidentiality of Speak up reports are maintained unless reports need to be disclosed to comply with the laws.
Coupang prohibits retaliation against anyone who makes a good faith report about a suspected or known ethics concern or participates in an investigation; and have a zero tolerance on retaliatory actions.
Please refer to the FAQs for more information about reporting an ethics concern.